1. Who We Are
MeraHost ("we", "our", "us") is an Indian web hosting company offering shared hosting, VPS, dedicated servers and domain registration services. Our registered office is in India. We are committed to protecting your privacy and handling your personal data responsibly under the Information Technology Act, 2000 and allied rules.
2. Information We Collect
We collect information you provide directly when you register, place an order, or contact support:
- Name, email address, phone number and billing address
- GST number (for business customers)
- Payment details — processed securely by our payment gateway; we never store card numbers
- Domain registration details as required by registry policies (WHOIS)
We also collect technical data automatically: IP address, browser type, pages visited, and cookies to operate and improve our services.
3. How We Use Your Information
- To provision and manage your hosting account
- To process payments and issue GST-compliant invoices
- To send service notifications, renewal reminders and support responses
- To send promotional emails (you can unsubscribe at any time)
- To comply with legal obligations and prevent fraud
4. Sharing of Information
We do not sell your personal data. We share it only with:
- Domain registries — as required by ICANN/IN Registry for domain registration
- Payment processors — to complete transactions securely
- Infrastructure partners — data centre and network providers bound by confidentiality agreements
- Government or legal authorities — when required by law
5. Cookies
We use essential cookies to keep you logged in and remember your preferences, and analytics cookies (Google Analytics) to understand site usage. You can disable non-essential cookies in your browser settings. Disabling essential cookies may affect site functionality.
6. Data Security
All data is transmitted over HTTPS/TLS. Payment data is handled exclusively by PCI-DSS compliant payment gateways. Access to customer data is restricted to authorised personnel on a need-to-know basis. We conduct regular security reviews of our systems.
7. Data Retention
We retain account data for as long as your account is active and for up to 5 years after closure to comply with financial and legal obligations. You may request deletion of non-mandatory data by contacting us.
8. Your Rights
- Access the personal data we hold about you
- Request correction of inaccurate data
- Unsubscribe from marketing communications at any time
- Request deletion of your account and associated data (subject to legal retention requirements)
9. Children's Privacy
Our services are not directed to persons under 18 years of age. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this policy from time to time. We will notify registered customers of material changes by email. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related queries or to exercise your rights, please contact us or email [email protected].